Investor Charter (Depository Participants)

1. Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

2. Mission

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

3. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

Sr. No.	Brief about the Activity / Service	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund Conversion / Destatementization	5 days
4	Re-conversion / Restatementisation of Mutual fund units	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	30 days
8	Settlement Instruction	For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day’

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

Sr. No.	Type of Activity /Service	Brief about the Activity / Service
1	Value Added Services	Depositories also provide value added services such as a. Basic Services Demat Account (BSDA) b. Transposition cum dematerialization c. Linkages with Clearing System d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.
2	Consolidated Account statement (CAS)	CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly(if no transactions) .
3	Digitalization of services provided by the depositories	Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: a. E-account opening b. Online instructions for execution c. e-DIS / Demat Gateway d. e-CAS facility e. Miscellaneous services

5. Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

1	Investor Complaint/ Grievances	Investor can lodge complaint/ grievance against the Depository/DP in the following ways: a. Electronic mode - (i) SCORES 2.0 (a web based centralized grievance redressal system of SEBI) Two Level Review for complaint/grievance against DP: - First review done by Designated Body - Second review done by SEBI (ii) Respective Depository’s web portal dedicated for the filing of compliant (iii) Emails to designated email IDs of Depository - complaints[at]cdslindia[dot]com b. Offline mode : Investors can send physical letters to CDSL on our registered office address. c. Emails to designated email IDs of Depository participants - helpdesk[at]shriraminsight[dot]com The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days.
2	Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration	If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. SMART ODR - https://smartodr.in/login
3	Steps to be followed in ODR for Review, Conciliation and Arbitration	Investor to approach Market Participant for redressal of complaint If investor is not satisfied with response of Market Participant, he/she can escalate the complaint on SEBI SCORES portal. Alternatively, the investor may also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavour to resolve the matter between the Market Participant and investor within 21 days. If the matter could not be amicably resolved, then the Investor may request the MII to refer the matter case for conciliation. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days.

(2) For the Multi-level complaint resolution mechanism available at the Depositories please refer to link Complaint Resolution process at Depositories

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No.	Type of special circumstances	Timelines for the Activity/ Service
1	Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish.	Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

7. Dos and Don’ts for Investors

For Do’s and Don’ts please refer to the link Dos and Don’ts for Investor

8. Rights of investors

For rights please refer to the link Rights of investors

9. Responsibilities of Investors

For responsibilities please refer to the link Responsibilities of Investors

10. Code of Conduct for Depositories

For rights please refer to the link Code of Conduct for Depositories

11. Code of Conduct for Participants

For responsibilities please refer to the link Code of Conduct for Participants

Investor Complaints Data for the month of December 2024 (Depository Participant)

(1) SN	(2) Received from	(3) Carried forward from previous month	(4) Received during the month	(5) Total Pending	(6) Resolved	(7) Pending at the end of the month		(8) Average Resolution time (in days)
						Pending for less than 3 months	Pending for more than 3 months
1	Directly from Investors	1	6	0	7	0		5
2	SEBI (SCORES)	0	0	0	0	0
3	Depositories	0	4	0	4	0		4
4	Other Sources (if any)	0	0	0	0	0		0
5	Grand Total	1	10	0	11	0

Trend of monthly disposal of complaints

(1) SN	(2) Month	(3) Carried forward from previous month	(4) Received	(5) Resolved	(6) Pending
1	April - 2024	2	8	9	1
2	May - 2024	1	10	9	2
3	June - 2024	2	10	12	0
4	July - 2024	0	8	7	1
5	August - 2024	1	10	11	0
6	September - 2024	0	10	10	0
7	October - 2024	0	11	10	1
8	November - 2024	1	4	4	1
9	December - 2024	1	10	11	0
Grand Total		8	81	83	6

Trend of annual disposal of complaints

SN	Year	Carried forward from previous year	Received during the year	Resolved during the year	Pending at the end of the year
1	2021-22	0	102	100	2
2	2022-23	2	84	86	0
3	2023-24	0	153	151	2
4	2024-25	2	81	83
Grand Total		4	420	420

Sr. No.	Guidance
1	Always deal with a SEBI registered Depository Participant for opening a demat account.
2	Read all the documents carefully before signing them
3	Before granting Power of attorney to operate your demat account to an intermediary like Stock Broker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of powers being granted.
4	Always make payments to registered intermediary using banking channels. No payment should be made in name of employee of intermediary.
5	Accept the Delivery Instruction Slip (DIS) book from your DP only (pre-printed with a serial number along with your Client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS slips. Always mention the details like ISIN, number of securities accurately. In case of any queries, please contact your DP or broker and it should be signed by all demat account holders. Strike out any blank space on the slip and Cancellations or corrections on the DIS should be initialed or signed by all the account holder(s). Do not leave your instruction slip book with anyone else. Do not sign blank DIS as it is equivalent to a bearer cheque.
6	Inform any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in system
7	Mention your Mobile Number and email ID in account opening form to receive SMS alerts and regular updates directly from depository.
8	Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening/updation.
9	Do not share password of your online trading and demat account with anyone.
10	Do not share One Time Password (OTP) received from banks, brokers, etc. These are meant to be used by you only.
11	Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc. with anyone else.
12	Demat is mandatory for any transfer of securities of Listed public limited companies with few exceptions.
13	If you have any grievance in respect of your demat account, please write to designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.gov.in/scores/Welcome.html
14	Keep a record of documents signed, DIS issued and account statements received.
15	As Investors you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository.
16	Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures.
17	Register for Depository's internet based facility or download mobile app of the depository to monitor your holdings.
18	Ensure that, both, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.
19	Do not follow herd mentality for investments. Seek expert and professional advice for your investments
20	Beware of assured/fixed returns.

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Shriram Insight Awards

Attention Investors

Prevent Unauthorized Transactions in your account. Update your Mobile Numbers/Email IDs with your stock brokers. Receive information of your transactions directly from the Exchange on your Mobile/Email at the end of the day.
Prevent Unauthorized Transactions in your demat account. Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day. (Issued in the interest of Investors)
KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI-registered intermediary (Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.
Investors need not issue cheques while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries regarding refund since the money remains in investor's account.
Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
Update your Mobile Number and Email id with your stock broker/depository participant and receive OTP directly from the depository on your Email id and/or Mobile Number to create pledge.
Pay 20% upfront margin of the transaction value to trade in cash market segment.
Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, and NSE/INSP/45534 dated August 31, 2020, and other guidelines issued from time to time in this regard.
Check your Securities/MF/Bonds in the consolidated account statement issued by NSDL/CDSL every month.

SEBI Reg. No. : INZ000216238- Member: NSE (Equity, Equity Derivative, Currency Derivative) BSE (Equity) |
MCX | CDSL-IN-DP-19-2015 | IN-DP-NSDL-311-2009 | RTA - INR000004132 | AMFI Reg no. ARN 28400 |
SISBL CIN : U67120TN1995PLC031813

Registered Office : SHRIRAM HOUSE, NO.4, BURKIT ROAD, T.NAGAR CHENNAI TN 600017 INDIA

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1. Vision

2. Mission

3. Details of business transacted by the Depository and Depository Participant (DP)

4. Description of services provided by the Depository through Depository Participants (DP) to investors

5. Details of Grievance Redressal Mechanism

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

7. Dos and Don’ts for Investors

8. Rights of investors

9. Responsibilities of Investors

10. Code of Conduct for Depositories

11. Code of Conduct for Participants

Investor Complaints Data for the month of December 2024 (Depository Participant)

Trend of monthly disposal of complaints

Trend of annual disposal of complaints

Contact Us
to know more

Shriram Insight Awards

Attention Investors

For Best View use Google Chrome, Internet Explorer 10 and above.

Asset Classes

Account Types

Services

Value Added Features

Queries

Tariff

Login Issues

Tools

Downloads

Shriram Netpro Downloads

Demo

Investor Charter (Depository Participants)

1. Vision

2. Mission

3. Details of business transacted by the Depository and Depository Participant (DP)

4. Description of services provided by the Depository through Depository Participants (DP) to investors

5. Details of Grievance Redressal Mechanism

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

7. Dos and Don’ts for Investors

8. Rights of investors

9. Responsibilities of Investors

10. Code of Conduct for Depositories

11. Code of Conduct for Participants

Investor Complaints Data for the month of December 2024 (Depository Participant)

Trend of monthly disposal of complaints

Trend of annual disposal of complaints

Contact Us to know more

Shriram Insight Awards

Attention Investors

For Best View use Google Chrome, Internet Explorer 10 and above.

Contact Us
to know more